eHealth Portal Therapist FAQ

To submit a report on the eHealth Portal you must have a claim number for the worker’s injury you are treating. You cannot submit a report or an invoice without a claim number!

1. Click on “Manage Patients”.

2. Click on the “Search WCB Claim” tab

• If the worker provides their claim number, only enter that.
• If the worker has reported a claim but does not have their claim number, enter the worker’s last name, year of birth and date of the incident. If your search returns more than one claim, verify the worker information to select the appropriate claim.

3. To access the worker’s Claim Landing Page, click on the “Date of Incident” hyperlink.

If you cannot locate the worker’s claim, there may not be one initiated yet. Encourage the worker to contact the WCB to start a claim before their scheduled treatments. They can do so over the phone by calling our Claims Service Centre at 204-954-4321 or toll free 1-855-954-4321, or via the web at www.wcb.mb.ca.

If you are unable to obtain a WCB claim number at the time of the initial assessment, you can submit the Initial Report and related invoice to the WCB on paper to avoid reporting delays.

No. You should always save your work before exiting/closing the application or leaving your workstation. After 30 minutes of inactivity, any work in progress will not be saved.

On the left-hand side of the application is your Claim Landing Page main menu.

Press the page icon to start a new Initial Report, or the page icon with a "P" to create a new Progress/Discharge Report.

Before submitting the report, read through the information entered to ensure it is correct.

Treating therapists need to complete and submit their electronic reports to the WCB. In lieu of a physical signature on the reports, the submitter acknowledges they agree with the content in the report, and their unique user ID appears on the report as well.

As an eHealth Portal user, the WCB will only send report requests through the eHealth Portal - you will not receive it by fax or mail, nor will you receive an email. Log into the eHealth Portal regularly to be made aware of any new report requests. Delays in completing reports may delay a worker’s benefit entitlement.

Find your WCB Requested Reports in the “Reports in Progress” Tab. Any reports that have been started but not submitted will be located there as well. If you received a request for a report you already submitted, simply delete the report by pressing the trash can icon under the “Actions” column.

Complete a Progress Report and answer yes to the question ‘Is worker discharged?’. The system will automatically create a Physiotherapy Discharge Report. (Identified as the right-pointing arrow icon in the "Reporting History" tab).

Complete a Progress Report and answer yes to ‘Treatment Extension Request’. The system will automatically submit the report as a Physiotherapy Application for Additional Treatment. (Identified as + in the "Reporting History" tab).

Reports that have a status of “Draft”, “In Edit” or “WCB Requested” can be deleted. Once you find the report you want to delete, click on the trash can icon for that report. If the report had a “WCB Requested” status you will be required to provide a reason for deleting the report. Reports with the status of “Submitted” cannot be deleted from the eHealth Portal.

E-mail the WCB Service Desk at ServiceDesk@wcb.mb.ca for assistance.

• For eHealth Portal-related questions and technical support contact the WCB Service Desk by  email at ServiceDesk@wcb.mb.ca or by phone at 204-954-4321 ext. 4573 (toll-free 1-855-954-4321 ext. 4573) Monday to Friday, 8:00 am to 7:00 pm.

• For claim-related questions call the WCB Claims Service Centre at 204-954-4321 (toll free 1-855-954-4321) Monday to Friday, 8:00 am to 7:00 pm.

Please refer to the eHealth Services User Guide for more detailed instructions.