WCB Annual Report 2020

< Previous20Our CustomersWorker Satisfaction with the WCB Support for Return to Work2020201920182017201685%84%82%83%74%Customer Satisfaction – Injured WorkersOverall results2020201920182017201682%81%81%78%72%Short Term Claim results2020201920182017201688%88%87%84%80%Case Management results2020201920182017201676%73%73%72%69%Customer Satisfaction – Employers2020201920182017201676%73%75%76%72%Claims Paid Within 14 Days of Injury2020201920182017201674%73%72%70%65%Employers and Workers Likely to Speak Positively About the WCBEmployer results2020201920182017201679%82%82%81%79%Injured Workers results2020201920182017201680%81%80%76%72%Statistics and Measures2020 WCB ANNUAL REPORT21Our SystemClaim Duration (Average Days Paid)2020201920182017201634.330.131.431.732.5Reserves and Funding (Funding Ratio) 20202019201820172016143.7%146.8%148.1%148.8%145.9%Review Office Reconsiderations – Adjudicative Decisions Confirmed2020201920182017201674%75%76%75%76%Percentage of Injured Workers Returning to Safe and Suitable Work after 10 Days2020201920182017201658%63%63%64%63%Percentage of Injured Workers Returning to Safe and Suitable Work after 60 Days2020201920182017201691%92%92%91%91%Percentage of Workforce Covered2020201920182017201675%78%78%77%77%Registered Employers2020201920182017201638,07337,71137,13136,24635,427Our PartnersManitobans Who Believe the WCB Makes a Positive Contribution to the Province2020201920182017201675%75%74%72%72%Percentage of WCB-Covered Payroll that is Served by an Industry-Based Safety Program2020201920182017201642%47%46%45%32%22SAFE Work ManitobaTime Loss Injury Rate per 100 full time workers 202020192018201720162.5*12.52.62.92.9Number of Time Loss Injuries2020201920182017201612,04412,75513,03514,20414,167Severe Injury Rate per 100 full time workers 202020192018201720160.51*0.480.470.510.53Number of Severe Injuries202020192018201720162,361*2,4132,3612,5292,548Injury Rate per 100 full time workers202020192018201720164.8*15.55.65.75.9Number of Injuries2020201920182017201622,64527,49527,92028,25428,960Days Lost to Workplace Injury or Illness per full time worker202020192018201720161.641.501.591.651.67Number of Days Lost to Workplace Injury or Illness20202019201820172016778,770758,807798,567826,348825,740Percentage of WCB-Covered Payroll that is SAFE Work Certified2020201920182017201613%12%10%9%N/A* Estimated, to be confirmed in mid-20211 If COVID-19 claims are excluded: Time loss injury rate would be 2.3*; Injury rate per 100 full time workers would be 4.6*2020 WCB ANNUAL REPORT23262020 challenged us with a new kind of hazard − the arrival of the COVID-19 virus. While this was a unique situation, we approached it with our tried and true safety lens – identifying the hazard, assessing the risk and taking preventive measures to ensure the safety and health of our customers and our staff. Like many employers, we decided to close our doors to the public and ask our staff to work from home.Note from the Chief Operating OfﬁcerTime Loss Injury RatePer 100 Full Time Workers * Estimated, to be confirmed mid-20211 If COVID-19 claims are excluded: Time loss injury rate would be 2.3*20202.5*120200.51*20192.520182.620172.920162.9Severe Injury RatePer 100 Full Time Workers 20190.4820180.4720170.5120160.532020 WCB ANNUAL REPORTWe continued to see more employers demonstrate their commitment to safety by becoming SAFE Work Certified, especially in the manufacturing sector. In 2020, 111 employers reached the SAFE Work Certified standard, joining a growing list of employers who recognize the benefits of achieving certification. To date, we have distributed $17.6 million in payments under our Prevention Rebate Program. The number of injuries in Manitoba workplaces declined in 2020. Although most of the decrease can likely be attributed to the decline in employment due to COVID-19, injuries were already trending downward before Manitoba had its first case of the virus. I am optimistic that with the continued strengthening of our safety community and resources, injury numbers will maintain their positive downward trajectory post-pandemic.I look forward to executing our goals and working closely with our safety partners. Working together, we can realize our vision of A safer Manitoba that fosters prevention and return to work.Jamie Hall Chief Operating Officer SAFE Work Manitoba Beyond our own doors, we worked to help Manitobans stay healthy as the COVID-19 pandemic wore on. Two of our awareness campaigns during the year were focused on preventing the spread of COVID-19. We also began offering a new online course on COVID prevention. COVID-19: Best Practices for a Safe Workplace was designed to help prepare workers for a return to the workplace and provide guidance on reducing the risk of catching or spreading COVID-19. Over 10,000 Manitobans took this course, making it one of our most successful online courses ever.While many of our plans for the year were put on hold, we made progress in a number of areas. We continued to take action on the prevention strategic framework we finalized last year, which is aimed at championing a culture of workplace safety and health; increasing access to our safety partners programs; enhancing safety program standards; and improving system co-ordination and accountability. The WCB implemented a new funding model for industry-based safety programs (IBSPs), which includes a cap on the amount that employers pay to access an IBSP. This set the stage to encourage even greater employer participation in IBSPs and the valuable services and tools they provide.27All Injury RatePer 100 Full Time Workers20204.8*120195.520185.620175.720165.9* Estimated, to be confirmed mid-20211 If COVID-19 claims are excluded: Injury rate per 100 full time workers would be 4.6*28Create a SAFE Work CultureThrough its prevention initiatives, SAFE Work Manitoba is helping to make the province safer for workers, which has led to a significant decrease in injury rates in the last six years since it was established.In 2020, we continued to make progress in our efforts to decrease injury and illness among Manitoba workers, with a downward trend already showing before the first COVID-19 case was announced in Manitoba. A high number of COVID-19 claims were reported late in 2020. When excluding those claims from claim volumes, the time loss and all injury rates would have decreased more significantly as noted.The number of Manitoba employers becoming SAFE Work Certified continued to rise in 2020. By the end of the year, 1,261 employers had received safety certification and another 159 were in the process of becoming certified. Safety certification has been proven to help reduce the risk of workplace injury and illness.2020 was the third year of our Prevention Rebate Program, with SAFE Work Certified employers qualifying to receive a percentage of their WCB premium back as a rebate. In 2020, $6 million in Prevention Rebates were distributed to 1,086 SAFE Work Certified employers.SAFE Work Manitoba ran several campaigns over the year, aimed at increasing awareness of workplace safety and health. In January, we announced the SAFE Driving at Work Plan in collaboration with Manitoba Public Insurance and Manitoba`s industry-based safety programs. The plan offers tools and services, including consultations, workshops and a comprehensive online toolkit, to help employers implement safe driving programs that fit the needs of their workers, job tasks and workplaces. From 2014-2018, one in five work-related deaths reported to the WCB were caused by vehicle collisions.2020202042%1.642019201947%1.502018201846%1.592017201745%1.652016201632%1.67Percentage of WCB payroll served by an IBSPDays Lost to Workplace Injury or Illness Rate7,609Number of People Attending Training(IBSPs and SAFE Work Manitoba)2020 WCB ANNUAL REPORTIn February, we launched a social marketing campaign promoting the importance of training young workers in performing their tasks safely before they begin to work. The SAFE Workers Aren’t Born, They’re Trained campaign included television, radio, print, online and billboard ads.Our summer campaign, The Value of SAFE Work, focused on Manitoba’s culture of safety bringing us all together in response to COVID-19. The campaign was designed to encourage business owners, managers, supervisors and workers to keep moving forward safely. In the fall, we launched a social marketing campaign asking Manitobans to do their part to help prevent the spread of COVID-19 in the workplace. The Let`s Practice SAFE Work campaign included radio, print, online and billboard ads with public service-style spots on television featuring Dr. Brent Roussin, Manitoba’s Chief Public Health Officer. Our final multi-media campaign of 2020, Mental Health. A Part of Safe Work, raised awareness of, and reinforced the importance of, including mental health as part of safety programming at every workplace.Due to COVID-19, the 2020 SAFE Work Awards, recognizing those who demonstrate a strong commitment to workplace safety and health, were announced virtually. The annual Safetys gala was cancelled, as was the annual SAFE Work Manitoba Committee Leadership Conference. Both will return in 2021, provided no COVID-19 restrictions remain in effect.Finally, e-learning courses provided a safe alternative for safety training during the pandemic and we provided Manitobans with access to a number of pandemic-related e-courses, including the COVID-19 Best Practices that had over 10,000 participants. By the end of 2020, we had also expanded our repertoire of training to include virtual and online, with 43,047 “seats” being used. It was another example of finding creative ways to support employers and their workers in a challenging environment.2020million2019million$6.1$6.0Rebates paid to SAFE Work Certified Employers29Next >